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Bridging strategy and soul to create unforgettable experiences that inspire.

Southern Fried Concepts partners with brands to simplify complexity, build trust, and create fans through UX strategy, loyalty programs, and product innovation.

hero banner image

Bridging strategy and soul to create unforgettable experiences that inspire.

Southern Fried Concepts partners with brands to simplify complexity, build trust, and create fans through UX strategy, loyalty programs, and product innovation.

Who we are

At Southern Fried Concepts, we don’t just design for screens—we design for people. Rooted in lived experience, we bring soul, clarity, and strategic direction to complex problems. Through UX, loyalty, and product design, we craft systems that serve real people—because the best solutions always start with the human.

(01)

Smart Stories

Smart Stories

Smart Stories

(02)

Human Design

Human Design

Human Design

(03)

Loyalty Strategy

Loyalty Strategy

Loyalty Strategy

(04)

Product Impact

Product Impact

Product Impact

From Fortune 500s to fearless founders, we partner with teams who want their product to actually mean something—and stick with the people who use it.

Services

Clarity meets strategy—turning UX, loyalty & product into connection.

01/03

We turn customers into advocates. While others rely on discounts, we create emotional connections that transform cost-conscious buyers into loyal brand champions.

01/03

We turn customers into advocates. While others rely on discounts, we create emotional connections that transform cost-conscious buyers into loyal brand champions.

BG

Services

Clarity meets strategy—turning UX, loyalty & product into connection.

01/03

We turn customers into advocates. While others rely on discounts, we create emotional connections that transform cost-conscious buyers into loyal brand champions.

Services

Clarity meets strategy—turning UX, loyalty & product into connection.

01/03

We turn customers into advocates. While others rely on discounts, we create emotional connections that transform cost-conscious buyers into loyal brand champions.

Why It Matters

Design that drives loyalty through better experiences

Build Emotional Loyalty

306%

higher Customer LTV

Build Emotional Loyalty

306%

higher Customer LTV

Build Emotional Loyalty

306%

higher Customer LTV

Build Emotional Loyalty

306%

higher Customer LTV

Boost Engagement

+16.5%

loyalty spend YoY

Boost Engagement

+16.5%

loyalty spend YoY

Boost Engagement

+16.5%

loyalty spend YoY

Boost Engagement

+16.5%

loyalty spend YoY

Maximize Customer Value

4.5×

greater annual spend

Maximize Customer Value

4.5×

greater annual spend

Maximize Customer Value

4.5×

greater annual spend

Maximize Customer Value

4.5×

greater annual spend

Latest Insights

Perspectives on Design, Strategy, and Experience

Perspectives on Design, Strategy, and Experience

Perspectives on Design, Strategy, and Experience

Confusing checkout experiences kill conversions. Discover how reducing cognitive load creates seamless retail experiences that drive repeat purchases.

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Design leader Shawnda Williams explains why startups can't afford to skip UX research. Learn how customer-focused design saves time, money, and prevents costly product failures.

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Work With Me

Design that Creates Lasting Loyalty

I help brands transform customer experience into measurable loyalty through UX strategy, program design, and practical execution.

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